Privacy policy

Last updated: April 7, 2026

Clava ·F operates this store and website, including all related data, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Clava ·F uses Shopify technology to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify you or be linked to you. We may collect or process the following categories of personal information — including inferences drawn from such information — depending on how you interact with the Services, where you live, and what is permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card numbers, debit card numbers and financial accounts, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including the items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us, including the information you provide in your communications with us, for example when submitting a customer service complaint.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including information relating to your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including to perform the contract entered into with you, process your payments, manage your orders, remember your preferences and the items you are interested in, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and provide you with a personalized shopping experience, such as recommending products related to your purchases. This may include the use of your personal information to personalize and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications by email, text message, or post, as well as showing you online advertisements for products or services on the Services themselves or on other websites, including based on items you have previously purchased, added to your cart, or other activities carried out through the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate, or take action in relation to possible fraudulent, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or any other information with anyone.
  • Communicating with you. We use your personal information to provide customer service, respond to your requests, deliver services effectively, and maintain our commercial relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, suppliers, and other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, order management, and shipping).
  • With business and marketing partners to provide marketing services and show you advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you for personalized advertising and marketing purposes based on your online activity across different merchants and websites.
  • When you instruct us, request us, or otherwise consent to the disclosure of certain information to third parties, for example, to send you products or through the use of social media widgets or login integrations.
  • With our affiliates or, more generally, within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce the applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and with third parties who may be located in countries different from your own. In addition, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of such information for those purposes. For more information about how Shopify uses your personal information and about any rights you may have, you can consult the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces — including information you share on third-party social media platforms — may also be visible to other users of the Services and to users of those third-party platforms, without limitation as to its use by us or by third parties. The inclusion of such links does not by itself imply any endorsement of the content of those platforms or of their owners or operators, except where expressly indicated in the Services.

Children’s Data

The Services are not intended to be used by minors, and we do not knowingly collect personal information from minors under the age defined by applicable law in their jurisdiction. If you are the parent, mother, or legal guardian of a minor who has provided us with personal information, you may contact us using the details set out below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time for which we retain your personal information depends on several factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request where permitted by law.

  • Right of access. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request that we delete the personal information we hold about you.
  • Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or to orders you have placed.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations set out in local law, you may exercise the following rights in addition to those listed above:

  • Objection to processing and restriction of processing. You may have the right to ask us to stop or limit the processing of your personal information for certain purposes.
  • Withdrawal of consent. Where the processing of your personal information is based on your consent, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing carried out on the basis of your consent before its withdrawal.

You may exercise any of these rights through the places indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and about any rights you may have — including those related to data processed by Shopify — you may visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorized representative to submit requests on your behalf in order to exercise your rights. Before accepting a request submitted by a representative, we will require the representative to provide proof that they have been authorized by you to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request within a reasonable period of time, as required by applicable law.

Complaints

If you have any complaint about how we process your personal information, please contact us using the details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details provided below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the transfer is made to a country that has been recognized as ensuring an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the “Last updated” date, and notify changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@clavaf.com or contact us at Avenida de Madrid 48, Alcalá de Henares, Madrid, 28802, Spain. For the purposes of applicable data protection law, we are the controller of your personal information.